Free shipping for Portugal and for orders of €50+ worldwide.

Shipping & Payments

Shipping charges:

Free shipping with normal mail for Portugal
Free shipping with registered mail 
world-wide for orders from 50€

Portugal Continent and Islands (2-4 days) normal post (without tracking): 0,00€
Portugal Continent (1-2 days) and Islands (1-3 days) registered post: 2,95€
EU Countries registered post (3-4 days): 5,00€ 
Rest of the world registered post (up to 5 days): 6,00€

You can track your sending here: www.track-trace.com/post or (for Portugal) at www.ctt.pt


Shipping times:

All orders will be sent within 2-4 days upon receipt of payment; we do not send on holidays and weekends. 

The durations of the sendings mentioned on our site are the indications given by the portugese postal service (CTT). 
We cannot be held responsible if your order takes longer to arrive.

Post office returns due to no-one home to sign or non-collection from depot, will be re-invoiced for redelivery. 
There will be no refunds for late or no delivery until post office investigation confirms that the package is lost.


Returns

The Customer has the right to return the purchase, without any further given reason, within a period of seven (7) days after receipt of the goods, for an exchange or refund (provided it is complete (accessories, registration , etc…), in good condition and in the original packaging, accompanied by the invoice). Shipping costs for the return are to be paid by the Customer. 
However, the Customer must, within that period, notify Vita-Spray, by means of our return form, about the sending with the mention whether it is an exchange or refund and the product must then be returned within fourteen (14) days after this notification. In case of a refund Vita-Spray will refund the purchase price, minus the shipping costs, a.s.a.p. to the Customer, no later than thirty (30) days after receipt of the product.

In case of defects or other defaults, the Customer must contact Vita-Spray by email and Vita-Spray will try to resolve Customer's complaint in the best possible way.


Business clientes within the EU:

It is possible to receive an invoice without TAX if you are in possession of an international VAT-number. 
Contact us about this possibility by use of our contactform.


Clientes outside of the EU:

If your country isn't mentioned in the list, please contact us by use of the contactform.


Import charges for countries outside of the EU:

Import duties, taxes and charges are not included in the item price or shipping charges. 
These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.


Forms of secure payments:

Payment by My Way/Multibanco, only for Portugal.
Payment by Banktransfer, only for Portugal (Crédito Agrícola).
Payment by iDeal, only for The Netherlands.
Payment with Paypal.
Payment with CreditCard.
Payment with Apple-pay.


Prices: All prices mentioned are including Tax (6%/23%).